POSTAGE & DELIVERY
GEORGIA ALICE delivers New Zealand wide & internationally. We are unfortunately unable to ship to PO Box addresses. Please ensure you provide a physical residential or business address with your order to assist with prompt shipping.
New Zealand Delivery:
$5 postage within New Zealand
Deliveries within New Zealand can arrive within 1-10 days from the date of the order, not including weekends or public holidays.
International Delivery:
Australian Orders: $30 flat rate
International Orders: $50 flat rate
Please note: Shipments to Russia cannot be sent without prior proof of a certificate of quality. This must be obtained from customs by the customer and sent to online@georgiaalice.com before shipment can be sent. Deliveries made internationally can arrive between 5-10 business days, depending on zone. International deliveries require a signature upon delivery. Please indicate your daytime address to ensure it is signed for upon delivery. Orders placed with GEORGIA ALICE will be processed with standard working hours Monday to Friday. Any orders received outside of these times will be processed on the next working day. Every effort is made to have your items delivered within the specified windows.
CUSTOMS & IMPORT DUTY FEES
All international orders may incur customs or an import duty fee. These charges arise upon delivery of your parcel. These charges vary greatly depending on the country you are ordering from and cannot be predicted. Please contact your local customs office for further information. If for any reason a shipment is returned due to the purchaser refusing to clear the customs fee, GEORGIA ALICE reserves the right to deduct the original and/or the return shipping fee from the full refund.
INTERNATIONAL POSTAGE INSURANCE
Please note we do not add additional insurance to our international shipments. All packages must be signed on delivery and all risk is passed onto the purchaser once the parcel is signed for. In the instance where the purchaser authorises the courier agent to leave the parcel without a signature then they do so at their own risk.
CURRENCY
All product prices indicated and payments made on GEORGIA ALICE are in NZD dollar currency.
All prices are GST inclusive.
CONSUMER DATA POLICY
DPS is a secure third party that hosts Credit Card data.
GEORGIA ALICE will not share, sell or trade personally identifiable information.
RETURNS
If for any reason you are not happy with your purchase you are welcome to return your item(s) for a full refund, credit or exchange.
If goods are faulty or damaged then we will offer a full refund, credit or exchange.
Please note: we do not provide refunds for sale and/or discounted items.
Returns or exchanges are accepted on goods within 28 days of receipt of goods. Items not received within this timeframe will not be accepted. GEORGIA ALICE must receive the garment in the exact condition it was sent out in. It must not have been worn, altered or washed and all tags must be attached.
All returns must be sent with a GEORGIA ALICE online store returns form. Please email info@georgiaalice.com to obtain a return authorization number (ra number). You must notify of the reason for the return & if you require an exchange.
Please include the following when returning an item to GEORGIA ALICE:
- The completed online store return forms, including ra number where indicated.
- Your receipt print out.
It is the responsibility of the return sender to ensure the returned goods are cleared through customs, GEORGIA ALICE claims no responsibility to aid in the returning of goods and will not process any form of credit until the goods have been delivered to our head office.
IMPORTANT INFORMATION
We do not refund shipping costs for goods returned unless it is due to a fault in the garment. All exchanges will be posted out at the cost of the customer. The cost of the return and any duties and taxes must be met by the return shipper.
For all online customer enquiries please contact: info@georgiaalice.com
At GEORGIA ALICE our priority is to provide exceptional customer service & deliver high-quality garments. Please feel free to contact the head office during work hours with any questions. We make every effort to ensure that all the website reflects true stock levels. However, if we are unable to fulfil your order we will notify you within three business days to arrange either a backorder or refund.